ACCOUNT REGISTRATION

Do I have to register to shop at beinghumanclothing.in ?

Yes, you have to register to shop at beinghumanclothing.in

How do I register ?

To register, please click on the registration link at our site. After registration is completed, you are entitled to receive regular updates and can avail of all the services offered at beinghumanclothing.in

Do I have to disclose my e-mail id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Is my personal information secure at beinghumanclothing.in ?

Absolutely. Please see our Privacy Policy to know more.

Are there any charges for registration?

There are no charges for registration on beinghumanclothing.in

Will my registration expire?

No, a secure registration never expires.

How do I get a new password?

Click on ‘Forgot Password’ option available on the Sign in/Register page and a link to re-set your password will be mailed to your registered email id.

Can I edit my personal information?

Yes, you can edit your personal information in the "My Account" section.

ORDER ISSUES

I'm missing an item from my order, what do I do?

We will be sending your items in separate parcels so please check your emails for details.

Each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway

As soon as you discover a fault, please contact our Customer Care team with:

  • The order number
  • The faulty item's name and number
  • A description of the fault
  • An image where the fault can be seen clearly.

We'll get back to you as soon as we can.

I have an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item's name and product number. We'll get back to you as soon as we can.

Can I change my order after I've placed it?

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead.

You can cancel an order by logging into ‘My Account’ and viewing your recent orders. If the button next to an order says ‘Cancel’, you still have time to cancel by clicking the button.

If the cancel option is not available, then it is too late cancel the order. However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here.

How long would it take for me to receive the refund of the returned/cancelled product?

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

RETURNS

Within how many days can I return the product?

Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 15 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached.

We are unable to provide returns under following circumstances:

  • Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
  • Products that are purchased from outside India.
  • Undergarments, accessories and flip flops.

BeingHumanClothing.in reserves the right to deny refund if the item does not meet its Return Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 30 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.

How can I raise a return request on Being Human Clothing website?

You can raise a Return Request for your item by following the steps below:

  1. Tap on ‘Order History’ under ‘My Orders’
  2. Choose the item to be Returned
  3. Enter details requested and create a return request

Returns are typically picked up from the original delivery address within two business days. Please ensure your package is ready to be picked up. Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed.

Hand over the parcel to our shipping partner.

If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled.

As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-12 working days. If you return is not approved, a member of our Customer Care team will be in touch.

How do I return multiple products from a single order?

There is no option to return multiple products with a single click on our website. Each product has to be returned individually as per the steps given below. However, based on the time at which you place the return request, we might send our executive to pick up all the returned products in one lot.

You can create a Return Request in three simple steps:

  1. Tap on ‘Order History’ under ‘My Orders’
  2. Choose the item to be Returned
  3. Enter details requested and create a return request

Does Being Human Clothing pick up the product I want to return from my location?

Yes, as long as your pick up address is the same as your delivery address.

Why was my return request declined?

Your return request may be declined due to the following reasons

  • Original tags are removed from the product
  • Product is stained, damaged or torn
  • Product is used or washed
  • Free products or accessories along with the original products are missing

Why did the return pickup of my product fail?

Return pickup of your product might fail if the return pickup executive was unable to locate your address or if no one was available at the address to hand over the product. Usually in such circumstances the executive will try to reach you on your mobile number.

How do I request a pickup again if the first attempt failed?

If the first pickup attempt failed, we will set up another pickup date and time and communicate the same to you.

How long would it take for me to receive the refund of the returned/cancelled product?

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

CANCELLATION AND MODIFICATION

Can I cancel my order after I've placed it?

If you wish to cancel your order click here to sign into your account. Look at your last order – if the button next to it says ‘Cancel’, you still have time to cancel it by clicking that button. The status will change to 'Cancelled'.

If the 'Cancel' button is not available, it's too late for you or our Customer Care team to cancel your order. You can return your order to us once you've received it. For more information on how to return your order click here.

How long would it take for me to receive the refund of the returned/cancelled product?

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

REFUNDS

How long would it take for me to receive the refund of the returned/cancelled product?

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

EXCHANGE

How can I exchange products I bought from BeingHumanClothing.in?

We are unable to offer exchange for products bought on Beinghumanclothing.in at this time. If you’re not satisfied with your order, please return and place a fresh order.

SHIPPING AND DELIVERY

When will I receive the products I have ordered?

We make our best efforts to ship each item in your order within 7 working days of the order confirmation date. However in some cases, we may take longer, up to 21 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within the stipulated time, we shall inform you about the same.

Are there any delivery charges?

Customers will be charges Rs 99 for delivery if their order goods is less than 1499. There will be No Delivery charges for orders above 1499.

Does Being Human Clothing deliver products outside India?

No. At this point, Being Human Clothing delivers products only within India. However we also have an international website. You can check this for overseas deliveries. https://www.being-human-clothing.eu/en/

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

GIFT CARDS AND PROMOTIONAL VOUCHERS

Can I purchase a Gift Card online?

You can only purchase a Gift Card from one of Being Human Clothing stores.

Can I have items sent to someone as a gift?

If you want to send something to someone as a gift then you can use their address as the delivery address for your order. We don’t offer a gift wrapping service so the goods will arrive just like a normal order. You might want to give the lucky person a warning so they know to expect a parcel.

In the unlikely event that there’s a problem with the order, we won’t be able to discuss any details with the recipient of the parcel. We can only discuss order and account information with the registered account holder for the account the order was placed on.

I have purchased a Gift Card from the Being Human Store, can I redeem it online?

Currently, you can only redeem the Gift Cards at a Being Human Clothing store. To locate your nearest store, click here.

I have received a Promotional Voucher from the Being Human Clothing Store, can I redeem it online?

Currently, you can only redeem the Promotional Voucher Cards at a Being Human Clothing store. To locate your nearest store, click here.